Once the TeamViewer Embedded is enabled on your account, you can allow admins or admin groups to deploy/undeploy TeamViewer embedded on assets and/or to initiate a TeamViewer Embedded remote control session.

Grant TeamViewer Embedded access to an admin or admin groupįor an admin to be able to use TeamViewer embedded they need the required permissions. Select if you want an activity added to an SR or Asset activity log for each TeamViewer session.

Click the slider to activate the TeamViewer integration.On the main My Apps page, on the TeamViewer icon, click.If your organizational needs do require enabling unatteneded capability on all of your devices at all times, you can contact your account manager to discuss the purchase of a specialized license. You can also enable unattended sessions on a per-need basis without the need to enabe this capability on all devices in your network. In a standard service desk attended remote control scenario, there is no need to pre-install the TeamViewer agent on the device you want to access the SysAid agent launches the remote control session on the spot. This means that you must have a valid license subscription to retain TeamViewer Embedded capabilities.Įach SysAid TeamViewer Embedded concurrent license allows for access to 150 devices per month (this number covers above average service desk remote control usage per admin based on our aggregated statistics)*. SysAid TeamViewer Embedded operates on an annual subscription licensing model. This allows for TeamViewer to properly work with SysAid's embedded service license. During the installation process it is important to select that you want to use TeamViewer for both commercial and non-commercial use. exe file every session, we recommend that admins install TeamViewer on your machine just once before using this embedded service. To avoid downloading and installing the TeamViewer. Only an admin with SysAid Administrator permissions can set up this integration.

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